Last updated: August 2026
This Shipping Policy applies to orders placed through the Fomoda website.
Order Processing
Orders are normally processed within [1–3 business days].
Orders placed during weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation by email. Where available, this email will include a tracking number or tracking link.
Shipping Destinations
Fomoda ships to the Netherlands and selected European countries.
The available shipping destinations will be shown during checkout.
We may be unable to deliver to certain remote areas, islands, PO boxes or restricted locations.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment is completed.
Shipping charges may vary depending on:
- Delivery country
- Selected shipping method
- Order value
- Package size or weight
Any available free-shipping promotion will be clearly stated on the website or during checkout.
Estimated Delivery Times
Estimated delivery times are shown during checkout.
Unless another delivery period has been agreed, orders will be delivered without undue delay and no later than 30 days after the order has been accepted.
Delivery times are estimates and may be affected by:
- High order volumes
- Carrier delays
- Public holidays
- Weather conditions
- Customs procedures
- Incorrect or incomplete delivery information
- Events outside our reasonable control
We will keep customers informed where a significant delay becomes known to us.
Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please contact support@fomoda.nl immediately if you notice an error in your address.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional shipping or return costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Risk During Delivery
Fomoda remains responsible for the order until it has been delivered to the customer or to a person appointed by the customer.
If the customer independently arranges a carrier that was not offered by Fomoda, the risk may transfer when the order is handed to that carrier.
Delayed Orders
If an order is not delivered within the agreed delivery period, please contact support@fomoda.nl.
Where required by applicable law, the customer may give Fomoda an additional reasonable period to complete delivery.
If delivery is still not completed within that additional period, the customer may be entitled to cancel the order and receive a refund.
Lost Packages
If tracking shows no movement or the package appears to be lost, please contact us.
We may open an investigation with the carrier before offering a replacement or refund.
Customers should not submit duplicate claims directly with both Fomoda and the carrier unless instructed to do so.
Damaged Packages
If your package or products arrive damaged, contact support@fomoda.nl as soon as possible.
Please include:
- Your full name
- Order number
- A description of the damage
- Clear photos of the product
- Clear photos of the outer packaging
- A photo of the shipping label
Please keep the products and packaging until we have completed our investigation.
Customs and Import Charges
For orders delivered within the European Union, applicable VAT and charges will be shown where required.
For deliveries outside the European Union, customs duties, import taxes or handling fees may apply.
Unless stated otherwise during checkout, these charges are the customer’s responsibility and are determined by the destination country.
Uncollected or Refused Packages
Customers are responsible for collecting their package or accepting delivery.
If a package is returned because it was refused, not collected or could not be delivered due to incorrect information, reasonable return or reshipping costs may be deducted or charged where permitted by law.
Refusing or failing to collect a package does not automatically count as a valid withdrawal. Customers wishing to cancel an order should contact support@fomoda.nl.
Contact
For questions about shipping, delivery or tracking, contact:
Email: support@fomoda.nl
Company information:
Legal company name: [LEGAL COMPANY NAME]
Trading name: Fomoda
Registered address: [BUSINESS ADDRESS]
Country of establishment: [COUNTRY]
Company registration number: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]