Last updated: August 2026
Right of Withdrawal
Consumers have the right to withdraw from an online purchase within 14 days after receiving the order, without giving a reason.
To exercise this right, email support@fomoda.nl before the 14-day period expires. Please include your name, order number and the products you wish to return.
After notifying us, the products must be returned within 14 days.
Return address:
[RETURN NAME]
[RETURN ADDRESS]
[COUNTRY]
Return Conditions
Customers may inspect products as they would in a physical store.
Products should preferably be returned:
- Clean and complete
- With original labels and accessories
- In the original packaging
- Without unnecessary signs of wear or damage
Customers may be responsible for any reduction in value caused by handling beyond what was reasonably necessary to inspect the product.
Footwear must be tried on indoors. The original shoe box must be placed inside protective outer packaging. Do not attach labels or tape directly to the shoe box.
Return Costs
The customer is responsible for return shipping costs unless the product is incorrect, damaged or defective.
We recommend using a tracked shipping method.
Refunds
After a valid withdrawal, we will refund the returned products.
If the entire order is returned, we will also refund the cost of the least expensive standard delivery method offered at checkout. Additional costs for express or premium delivery are not refundable.
Refunds will be processed within 14 days after we are informed of the withdrawal. We may wait until we receive the returned products or proof that they were sent.
Refunds are issued to the original payment method.
Damaged, Incorrect or Defective Products
Contact support@fomoda.nl as soon as possible if you receive a damaged, incorrect or defective product.
Include your order number, a description of the problem and clear photos.
Depending on the situation, we may provide a repair, replacement, price reduction or refund in accordance with applicable consumer law.
Exchanges
We do not guarantee direct exchanges. Customers may return the original product and place a new order for the preferred size or item.
Sale Products
Sale and discounted products may also be returned within the statutory 14-day withdrawal period unless a legal exception applies.
Nothing in this policy limits mandatory consumer rights.
PRIVACY POLICY
Last updated: August 2026
This Privacy Policy explains how Fomoda collects and uses personal data when you visit our website, place an order or contact us.
Data Controller
Legal company name: [LEGAL COMPANY NAME]
Trading name: Fomoda
Registered address: [BUSINESS ADDRESS]
Country: [COUNTRY]
Email: support@fomoda.nl
Information We Collect
We may collect:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and return information
- Payment status
- IP address
- Browser and device information
- Website usage and cookie data
- Customer-support communications
Complete card details are processed by our payment providers and are not normally stored by Fomoda.
How We Use Personal Data
We use personal data to:
- Process and deliver orders
- Process payments and refunds
- Provide customer support
- Prevent fraud
- Meet legal and tax obligations
- Improve our website
- Send marketing where permitted
We process personal data based on the performance of a contract, legal obligations, legitimate interests or consent.
Sharing Personal Data
We may share necessary data with:
- Shopify
- Stripe and other payment providers
- Shipping and fulfilment providers
- IT and hosting providers
- Customer-support providers
- Analytics and marketing platforms
- Legal, tax or regulatory authorities where required
Cookies
We use necessary cookies to operate the website.
Analytics, preference and advertising cookies are used only where permitted and, where required, after consent.
Cookie preferences can be managed through our cookie banner.
International Transfers
Some service providers may process data outside the European Economic Area.
Where required, we use approved safeguards such as adequacy decisions or Standard Contractual Clauses.
Data Retention
We retain personal data only for as long as necessary for orders, customer service, fraud prevention, legal claims and accounting or tax obligations.
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a data-protection authority
To exercise these rights, contact support@fomoda.nl.